Refund & Cancellation Policy

The Starter plan is free and involves no payment. This policy does not apply to free plan usage — there is nothing to refund.

Monthly subscriptions (Pro or Institution) are billed at the start of each billing cycle.

• Monthly fees are non-refundable once the billing cycle has begun.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period — your access continues until then.
• You will not be charged again after cancellation.

Annual subscriptions are billed upfront for a full year at a discounted rate.

If you downgrade from a paid plan to a lower-tier or free plan:

• The downgrade takes effect at the end of your current billing cycle.
• No credit or refund is issued for the difference in plan cost when downgrading mid-cycle on a monthly plan.
• For annual plans, downgrades are subject to the 14-day refund window described above. After 14 days, no credit is issued for the unused portion.
• If your current usage exceeds the limits of the lower plan, you will need to reduce usage before the downgrade takes effect.

When you upgrade your plan mid-cycle, the new plan takes effect immediately and your billing is adjusted from the upgrade date. You will be charged the difference for the remainder of the current billing period.

To request a refund within the eligible window, email us at support@evalora.pro with the following:

• The email address registered to your Evalora account
• Your Razorpay payment ID or order reference
• The reason for your refund request (optional but appreciated)

We aim to respond to all refund requests within 2 business days. Once approved, Razorpay processes the refund to your original payment method within 5–7 business days depending on your bank.

Refunds will not be issued in the following cases:

• Monthly subscription fees for the current or past billing cycles
• Annual subscriptions where the 14-day refund window has passed
• Accounts that have been suspended or terminated due to a violation of our Terms of Service
• Requests citing reasons that fall under normal product behaviour or documented plan limits

You can cancel your subscription at any time from your account settings or by contacting us at support@evalora.pro.

After cancellation, your workspace remains active and accessible until the end of the paid billing period. After that, your workspace automatically reverts to the Starter (free) plan. Your data is not deleted on cancellation — it remains accessible under the free plan's limits.

We may update this policy from time to time. Material changes will be communicated by email at least 14 days before they take effect. Continued use of a paid Evalora subscription after updated terms take effect constitutes your acceptance.

For billing questions, cancellation requests, or refund enquiries, contact us at: